Service Description

Instructor: Retired Deputy Chief Chris Heppel Questions? Contact chrisheppel@lanefire.org This two-day course provides the supervisor with the knowledge and skills to perform successfully in the fire and Emergency Medical Services environments. The course addresses professionalism, resilience, emotional intelligence, and situational awareness, as well as managing conflict, delegating, mentoring, coaching, empowering, and building collaboration and synergy for professional growth. The primary target audience for this course are those individuals who are at the first line level of supervision. For purposes of student selection, first line level is considered to be those at the Company Officer or Unit (fire prevention, fire education, communications, EMS, etc.) Supervisor level.